How can I track my order?
Once your product is dispatched, you will receive tracking details and the estimated delivery date via WhatsApp and email. Use these details to monitor your order. Standard delivery takes 3-8 days after dispatch
How do I ensure my product is undamaged upon delivery?
We recommend inspecting your product as soon as it arrives and recording an unboxing video. This video serves as proof of the product’s condition upon delivery. If you discover any damage or receive the wrong item, contact us within 2 hours and provide the unboxing video for verification.
What are the return, refund, or replacement conditions for Digital Prints?
Digital prints, including paper posters, frames, and canvas prints, are eligible for return, refund, or replacement only if:
- The product is broken.
- The product is damaged during delivery.
- You received the wrong product.
How can I cancel my order?
To cancel your order, contact us within 2 hours of purchase through:
- WhatsApp: +91 9220752799
- Email: paper.pajama.co@gmail.com
Provide your Name, Email, Order ID, and a brief description of the issue in your request.
What is the return process?
Yes, we offer international shipping to sele
If your return request is accepted:
- We will send you a return shipping label along with instructions on how to proceed.
- Please note that items sent back without an approved return request will not be processed.
How long will it take to process my refund?
Approved refunds will be issued to your original payment method. The refund process may take 5-7 working days due to third-party payment handling.
What is your Cash on Delivery (COD) policy?
- Verification Process:
- A 2-step verification process is conducted for all COD orders.
- You will receive a WhatsApp message with a confirmation link. You must confirm or cancel the order through this link.
- Our team will also call to confirm the order. If no response is received, the order will be canceled.
- Non-Delivery to Certain Locations:
- We do not deliver COD personalized products to hostels, PGs, universities, schools, etc., due to high return rates.
- Address Verification:
- If your address is incomplete or cannot be verified, we will attempt to contact you. If there is no response, the COD order will be canceled.
For any further assistance, feel free to contact us on WhatsApp at +91 9220752799 or email us at paper.pajama.co@gmail.com.